Warranty Policy

Sundyne, LLC. Standard Product Warranty
Policy and Procedure

For orders placed with Sundyne in Arvada, Colorado.
Orders placed with Dijon will follow SISA warranty policy

EFFECTIVE DATE: SEPTEMBER 20, 2024

REV: D AFFECTED MODELS: All Product Lines

Sundyne, LLC. warrants to Buyer for a period of 12 months from the date of being placed in service (but not to exceed 18 months after the date of shipment) that the equipment at the time of shipment will be free from defects of material and workmanship. If any defects or mal-performance occur during the warranty period, Sundyne, LLC’s sole obligation shall be limited to alteration, repair, or replacement at Sundyne, LLC’s expense of parts or equipment which upon Sundyne, LLC’s examination prove to be defective. The buyer is responsible for all costs of returning equipment to the factory. If the warranty claim is validated, then repaired or replacement equipment will be shipped from the factory DAP (Incoterms 2010). Equipment and accessories not manufactured by Sundyne, LLC are warranted only to the extent of and by the original manufacturer’s warranty. This warranty shall not apply to equipment that has been affected by (a) abnormal conditions, vibration, improper lubrication, failure to provide proper inlet conditions or flow, corrosives, abrasives, or foreign objects, (b) the use of unapproved parts, or (c) Buyer’s failure to follow the installation, operation and maintenance instructions provided by Sundyne, LLC. THE FOREGOING WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. In no event shall Sundyne, LLC. be liable for consequential or incidental damages.

WARRANTY CLAIM PROCEDURE

1. Contact Sundyne Factory Service Department by phone: +1-303-425-0800 or email:service@sundyne.com.
   1. Sundyne has Authorized Service Centers (ASCs) established around the world. They may be a more convenient option for returning the goods for a warranty assessment. ASCs are listed on the Sundyne website: www.sundyne.com.
2. Obtain the return material authorization number (RMA No.).
3. Tag hardware or package with RMA No. and return to the factory for inspection. Transportation charges to the factory are to be borne by the customer.
4. If replacement of hardware is required before the warranty claim inspection is performed, a provisional purchase order will be required.
5. If the customer decides that returning hardware is not possible or convenient and requests a Field Service Representative to travel to their site, the following conditions apply:
   1. Purchase order is required in advance of travel.
   2. If the warranty claim is validated, the customer pays the cost of the Field Service Representative’s travel and living expenses only.
   3. If the warranty claim is not validated, the customer pays both expenses and service fees per the current Field Service Rate Sheet.
   4. If a Field Service Representative was called to the site for a purpose other than a warranty investigation (e.g., startup) and a warranty claim arises in the process, service time will be prorated accordingly.

   6. At Sundyne’s discretion, photographs demonstrating the claim may be used for a warranty evaluation in cases where a return of equipment is determined unnecessary.

WARRANTY FREIGHT POLICY

1. The customer is responsible for freight costs and the shipment of goods to the factory or an Authorized Service Center. Sundyne will ship all warranty orders under DAP (Delivered At Place) Incoterms 2010.
2. This policy applies to all domestic and international shipments, including shipments bound for other Sundyne divisions or Channel Partners.
3. Any exceptions to this freight policy require written approval by the Aftermarket Services Manager or the Director of Product Management.

BACKCHARGE POLICY

1. The field service manager must approve any back charges for warranty work before they can be accepted or paid.
2. Before any work is started, a written cost estimate must be submitted to the Sundyne Field
   Service Manager.
3. A back charge invoice or summary, including a detailed breakdown of all charges (labor and materials), must be submitted to the Sundyne Field Service Manager within 90 days of approved warranty work being performed.
4. Any shelf parts consumed in warranty repair will be replaced rather than refunded.
5. Sundyne reserves the right to reject any final costs that are 10% or more above the original approved estimate.

RE-WARRANTY OR EXTENDED WARRANTY

Customers anticipating delayed startup of new equipment must negotiate terms for a re-warranty or warranty extension during the quotation stage of the order. If a unit has been shipped from the factory under our standard warranty and a warranty extension or renewal is subsequently desired, contact the Sundyne Field Service department for a determination of whether a warranty extension beyond our standard warranty policy can be granted.

FACTORY OVERHAULED EQUIPMENT

Warranty on a unit returned to the factory for repair and return to the customer will be limited to the new components installed during the rebuild. In effect, it is the standard warranty as applied to spare parts.

It should be noted, however, that a rebuilt gearbox purchased through our exchange program carries the standard new equipment warranty.

NOTES

Disassembly of a unit does not void the product warranty; however, unauthorized attempts by the customer to repair defective parts will render the warranty void.

The product warranty applies to new equipment, exchange gearboxes, and spare parts.